Usability Testing Audits User-Centred Design Requirements Definition Process Consultancy Training Eyetracking Services International Usability

Amberlight provide user-centred design services to many different types of organisation. We design a bespoke service for each project to provide exactly what the client requires. We don't sell off-the-shelf services.

The services we provide a client depend upon several factors, including:

• the stage of design the product has reached
• how sophisticated the client's design knowledge and processes are
• budget and time constraints.

Below are some of the typical questions clients come to us with, and some examples of the services we might apply:

"We know we want to build this product, but we can't decide what it should or shouldn't do"

Before you begin to design anything, we need to establish your users' requirements. We observe real members of your target audience using similar existing systems and discuss their needs.

"We would like to involve users in the design of our product, but we don't have the expertise"

Companies who build your technological systems often just build whatever you tell them to. They are unable to help you specify a successful design that users will be able to employ successfully. Amberlight do this by employing user-centred design methods. We can develop successful designs for your systems developers to build by prototyping solutions which we test with your users.

"We've rolled out our completed product, but it's not performing as well as we expected"

Testing your product with real, representative users in a realistic context is the best way to uncover problems with the current design.

If your product is performing poorly in another country, then we can test it in different international markets via our International Usability Partners network.

If there isn't enough budget for testing with users, we will often recommend a thorough, but inexpensive expert usability audit.

"We know usability and user-centred design is important but we don't know enough about it"

Amberlight can help your team master any of the processes employed in user-centred projects with tailored training courses.

"We know about user-centred design but how do we intgrate it into our own development processes?"

Amberlight don't seek to make our clients dependent on our services. Once you learn the methods involved, we can use our considerable experience of managing user-centred design projects to help you integrate these methods into your own processes. This could take the form of anything from a friendly chat to helping you institute a PRINCE2 user-centred design process that adheres to ISO13407.

"There are issues with our product, we've tried observing users but we've learnt nothing"

Some problems don't lend themselves to observation, or even traditional usability testing. Our specialist eye-tracking services can be applied to systems which require detailed analysis.

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